If you were to ask a practice manager why they need clinic management software, more often than not they’ll say that it’s for automating paperwork handling or management tasks. This is true the world over.
However, practice management software is far from being a mere document storage system. In fact, programs like Medesk represent a set of comprehensive tools that promote your clinic’s growth as a business.
Not every practice manager is able to diagnose the diseases within their own clinic’s business processes, so let’s start by taking a look at 3 common problems that can be fixed with the help of digital health solutions.
Perfecting the Patient Experience
Ultimately, patient experience is defined by the overall level of service quality and not just the treatment delivered. Clinic management software frees up time so you can spend as much as 5 times longer interacting directly with each patient.
Medesk automates the vast majority of data entry tasks, making sure that all of your documents are formatted to the necessary high standards. With the time saved, you’ll be able to engage your patients as people and not just another case to be solved. This is just as valuable as the treatment process itself, and your patients are sure to thank you for a more personal approach to their healthcare.
You can learn what it takes to optimise the typical patient experience in your clinic by employing a behavioural health EHR that not just saves consultation notes, but links them to lab results and dynamic indicators. An advanced EHR is simply indispensable when it comes to analysing clinical and financial data. It teaches you to properly evaluate clinical effectiveness and to learn more about the most commonly used services, the most trusted doctors (and therefore those with the highest workload), and more.
Optimising the Patient Journey
When it’s time for your practice to go paperless with clinic management software, the most crucial goal is not to lose patients. While you could cope with the help of spreadsheet tools like Excel, bespoke software like Medesk enables you to actually interact with your patients.
By configuring IP telephony, you will have set up an ideal environment in which your receptionists can do their absolute best work. Our system saves contact details and records audio from incoming and outgoing calls, and even reminds admin staff to send out texts and emails to invite patients for follow-up appointments.
When you record all correspondence between you and your patients, you end up with a full patient journey from the point of first contact all the way to successful treatment and resolution of their condition. Furthermore, this information facilitates the improvement of your receptionists’ communication skills in a transparent and responsible way.
Another invaluable practice management software tool for receptionists and patients alike has to do with online appointment booking. Whether it’s due to a lack of time or the expectation of inconvenience, patients increasingly would rather not call doctors’ offices directly, instead preferring to fill out an online form.
By giving your patients the option to pick their own dates, times and preferred practitioners, they are far more likely to book with you and subsequently attend their appointment when the time comes.
It’s incredibly straightforward to place a live booking link on your practice website or even on your social media page. This is also one of the most effective ways to find out how your new patients found out about your services.
Analysing Big Data
Medical practices only maintain the highest standards by constantly evaluating the work that goes on within their walls. The best clinics are those which go a step further and strive towards actively improving their services. However, even with all the will in the world, this is an insurmountable task without the help of the systematic approach that practice management software provides.
Medesk breaks down all your data into simple yet highly instructive visual reports, helping you to set new targets and improve service quality. Whether it’s employee workload, management of disposable items, or the average revenue per appointment, Medesk provides practice managers with reports you can rely upon.
For more information visit www.medesk.co.uk
By Vladimir Kovalskiy, CEO, Medesk
