We’re all badly conditioned by our banks to think that any conversation automated on the telephone is unintelligent. For years, we’ve endured those frustrating automated…
Missed appointments (Did Not Attend or DNAs) still remain a deep-rooted problem for the NHS with thousands of appointments wasted each year. With over 103…
A striking number of Gen Z don’t want to talk to their doctors on the phone, confirms Smart Communication’s recent Benchmark Report, with over half…
In September 2023, the waiting list for hospital treatment approached a record breaking 7.8 million and the 18-week treatment target has not been met since…
According to Holly Felstead, the social media manager at Berkshire Healthcare NHS Foundation Trust, the organisation has been able to reach new audiences of all…
It’s clear to see that the healthcare sector is under strain. The waiting list for routine treatments in the UK is currently at 7.33 million, whilst those…
The NHS is under extreme pressure this winter, with warnings of an incoming ‘tripledemic’ of COVID-19, flu and overwhelmed urgent care services. This is threatening to inundate…
Paul Bensley, the managing director of X-on, argues that political turmoil should not distract from a policy paper that makes important commitments on the use…
There is no simple solution to solving the huge patient backlogs facing NHS trusts across the country and any strategies will need to take into…
When things go wrong, keeping quiet isn’t an option. What you say, and how you say it, are the key to safeguarding your reputation. Here,…
