The pandemic has forced healthcare providers to give urgent attention to digital transformation but there’s one issue that remains undiagnosed – healthcare staff burnout!
Technology adoption accelerated as an astonishing speed last year and that momentum is carrying through into 2021. According to research Accenture, 81% of healthcare executives are continuing to speed up the pace of innovation.
There have been huge strides in areas such as telehealth, rightly delivering more accessible and immediate care to patients unable to attend appointments in person. But without equivalent digital investment to empower staff, the impact of transformation efforts in healthcare will be limited.
A rapid response to Covid-19 doesn’t negate the longer-term imperative to build more resilient and flexible healthcare ecosystems. This will require more attention to the way healthcare teams go about their work; making best use of their skills so they can add value where it matters.
The sheer workload facing healthcare professionals today is a major concern. There’s not only a backlog of care to contend with but the threat of more hospital admissions with Covid-19 infections rising steeply in several areas.
This environment is putting huge pressure on staff. The stress has become so toxic that it risks causing staff to make mistakes and cut corners, leading to patient dissatisfaction and poor quality of care. This is supported by the findings of regulators such as the CQC.
It was also evidenced in a recent report from the Kings Fund, describing the chronic excessive workload in the NHS, and the increasing risk this presents for healthcare staff heading for ‘burnout‘.
Authors Suzie Bailey and Michael West said: “In a context of inadequate resources including unsatisfactory levels of staffing, equipment, training and supportive leadership, workload is the number one factor predicting ever-increasing levels of staff stress.”
The authors go on to say: “There is a pathology in the health and care system that assumes the only way to manage more demand is to spin the hamster wheels ever faster.”
It’s a shocking observation, considering the times we are in, and with all the digital tools now at our disposal, there has to be a better way.
We need a forensic look at the myriad tasks our healthcare teams have to tackle on a daily basis. Which repetitive tasks, such as fridge temperature monitoring, could be automated to remove the manual burden from healthcare staff and help prevent burnout? How much administrative paperwork could be moved online? How could staff get better on-the-spot guidance to support them as they work through their tasks?
Daily processes and procedures underpin almost every aspect of patient care and we need better ways to manage them.
With digital tools to take care of repetitive manual activities and guide best practice, we can reduce pressure on staff, free up more time for patient care, reinforce consistent standards and reduce errors that are understandable in current circumstances, but also avoidable, with the right support.
Given the large proportion of temporary and agency staff required to support healthcare providers facing high demand and restricted resources – with staff absent due to illness or isolation – we have to look at ways to support staff who may be unfamiliar with specific localised requirements.
Time for traditional training and oversight is restricted. Delivering step-by-step best practice guidance to mobile devices can strengthen confidence and consistency.
Sectors such as manufacturing, logistics and retail have been transformed by investment in automation, process control, quality improvement and data capture. These enable workers to produce good quality, reliable and repeatable services. Healthcare should be no different.
However, too much of what happens in healthcare is manual, bureaucratic and mired in mountains of paper-based admin.
We need to eradicate backwards-looking paper-based processes, endless feedback forms and countless audits checking up on staff. There’s an opportunity to move forward with digital assistants to guide and support staff, as well as providing the automated audit trail for compliance and regulators, so that quality is embedded in the process of care.
This approach not only supports staff, but managers too. Siloed spreadsheets and paperwork restrict their view of what’s happening on the frontline – and their ability to analyse performance, implement change and work towards continuous improvement.
The past year has taught us about the power of data to support the fight against a pandemic. It’s now time to harness the power of data in support of healthcare workers too.
By Mike Hobby, Digital Transformation Partner, Checkit.
