Gen Z Won’t Pick Up the Phone: How Healthcare Providers Need to Shift Their Communications
A striking number of Gen Z don’t want to talk to their doctors on the phone, confirms Smart Communication’s recent Benchmark Report, with over half…
Thought-Leadership
If we want to Improve Access to Primary Care, we Need to Free-up GP Time
The NHS has a four-point plan to recover access to primary care, and a key focus is on increasing capacity. Tim Foster, UK director of…
The Darzi Review: The NHS “is in Serious Trouble” but what comes next?
Lyn Whitfield, content director at Highland Marketing, takes a look at the Lord Darzi review of the NHS, immediate reaction, and next steps. The review…
Ensuring Reliability and Value in EPR Systems
Richard Baylor, COO at St. Vincent’s Consulting and former Cerner (now Oracle) executive, and Paul Charnley, Luminary advisor and former NHS CIO of the Year…
Effective Communication & Balancing Expectations in EPR Vendor-trust Partnerships
Richard Baylor, COO at St. Vincent’s Consulting and former Cerner (now Oracle) executive, and Paul Charnley, Luminary advisor and former NHS CIO of the Year…
The Case for Technology-driven Cultural Sensitivity and Choice
This World Alzheimer’s Day, it’s time to have a conversation about providing high-quality care for every person in the UK affected by the condition. In…
Building and Sustaining EPR Vendor-NHS Trust Partnerships
In this 3-part series, Richard Baylor, COO at St. Vincent’s Consulting and former Cerner (now Oracle) executive, and Paul Charnley, Luminary advisor and former NHS…
How the Healthcare Sector Can Digitise Securely in 2024
As the UK’s healthcare sector looks to reduce ongoing backlogs and give patients more control over their data and how they receive care, we’re seeing…
It’s Time to Create Accountability for Improving Healthcare Communication
Working as an NHS midwife, I’ve seen firsthand how care experiences are affected when the person being cared for doesn’t speak or speaks limited English….
The NHS doesn’t just need New Funds, it needs New Delivery Models
In the election campaign earlier this summer, all parties promised to reform the NHS. In its manifesto, the new Labour government has pledged to get…