Providing equitable healthcare to individuals with Limited English Proficiency (LEP) is a critical challenge. The language barrier can significantly impact the quality of care and patient outcomes, leading to misdiagnosis, medication errors, and reduced patient satisfaction. However, many healthcare organizations view medically trained interpreters as an additional cost, often opting for ad-hoc or untrained interpreters, or even relying on family members to bridge the communication gap. This approach may seem cost-effective on the surface, but it fails to recognize the significant value that high-quality medically trained interpreters bring to the table.
To address the language needs of LEP patients, it is crucial first to identify their language preferences and proficiency accurately. This requires comprehensive language assessments during intake and regular updates to ensure accurate interpretation. According to the U.S. Census Bureau, approximately 8.5% of the U.S. population has limited English proficiency, representing a significant portion of patients that healthcare providers must serve.
While ad-hoc interpreters or family members may appear cost-effective, their lack of training and specialized knowledge can hinder effective communication in a medical setting. Skilled medical interpreters possess not only language proficiency but also a deep understanding of medical terminology, cultural nuances, and ethical considerations. They serve as vital communication bridges, accurately conveying patients’ symptoms, medical history, and treatment options to healthcare providers, and ensuring patients fully comprehend their diagnoses, treatment plans, and medication instructions.
A study published in the Journal of General Internal Medicine found that professional medical interpreters were associated with reduced odds of medication errors, improved patient comprehension, and enhanced patient satisfaction. By utilizing qualified interpreters, healthcare organizations can avoid costly medical errors, readmissions, and litigation expenses that can arise from miscommunication.
To fully leverage the value of medical interpreters, healthcare organizations must integrate them into healthcare encounters seamlessly. This means involving medically trained interpreters from the beginning of the patient’s journey and including them in discussions between healthcare providers and patients.
Involving medically trained interpreters early on can enhance shared decision-making, as patients are better able to engage in meaningful conversations about their care. This leads to increased patient adherence to treatment plans, reduced hospital readmissions, and improved overall health outcomes. In a study published in Health Affairs, the use of professional interpreters was associated with a 20% reduction in 30-day readmission rates for LEP patients with diabetes.
While healthcare organizations may perceive the cost of professional medical interpreters as an added expense, it is essential to consider the long-term benefits and cost savings they bring.
A study conducted by the National Institutes of Health estimated that medical errors due to language barriers cost the U.S. healthcare system between $60 and $80 billion annually. By contrast, the cost of medical interpretation services is a fraction of this figure, making it a prudent investment to improve patient outcomes and reduce long-term costs.
In addition to cost savings, healthcare organizations that prioritize language access and utilize professional interpreters demonstrate their commitment to patient-centered care and cultural competence. This fosters trust, improves patient satisfaction, and enhances the organization’s reputation within the community.
And, while the cost of medically trained interpreters may seem like an added expense, the long-term benefits, including improved patient outcomes and cost savings, far outweigh the short-term costs. By embracing the value that high-quality medical interpreters bring, healthcare organizations can truly fulfill their mission of providing quality care for all individuals, regardless of language barriers.
About the author
Matt Fidler is Vice President of Strategic Growth & Client Experience for AMN Healthcare Language Services. Matt joined AMN Healthcare with over 15 years of experience in healthcare. The primary objective of Matt’s role is to map and improve each step of the Client journey so that the Language Services team can achieve their goal of helping connect patients with outstanding care. Prior to joining AMN Healthcare, Matt was the Senior Vice President and Chief Experience Officer at a specialty pharmacy consultancy, Vice President of Experience at an IoT healthcare company and Vice President of Marketing at a regional Blue plan. Matt holds an MBA from Penn State and resides in Pittsburgh, PA with his family.