The COVID-19 pandemic has brought issues relating to the lives and care of older people to the top of the news agenda. Older people and those with underlying health conditions are among the most susceptible to the coronavirus. However, the crisis has also brought unprecedented attention to the growing role of technology in the lives and well-being of older citizens.
In tackling the virus, primary strategies have included social distancing, lockdown measures and the cocooning of vulnerable citizens at home. Technology is playing an essential role in making such measures viable and successful. More older people than ever before are having to adopt health monitoring and unified communications solutions to help maintain contact with their primary health care providers, families and friends. While in isolation at home, many are also using technology to combat loneliness, and keep connected.
However, its not the first time that older generation is observing the benefits of technology in their well-being. Smart technology has gradually encroached into their lives over recent years. Heart monitors and personal alarm systems are among the most common wearable smart technology applications offered to them. But the COVID-19 crisis has led to technology being applied in new, creative ways. This has spurred the exponential adoption of smart tech solutions by people born long before the digital era.
As the fifth generation wireless communications (5G) gears up for its rollout across the globe, the inherent and unprecedented connectivity of 5G presents an array of possibilities for new IoT use cases. And the challenges of COVID-19 are pointing to where such technologies could provide real solutions.
COVID-19 accelerating technology adoption
This crisis has brought the possibilities of telehealth to the fore. At a time when isolation is essential for the control of this infectious disease, telehealth is helping health professionals make visual assessments based on the characteristics of the patient’s appearance and behaviour.
The use of unified video communications platforms to connect healthcare professionals to their patients was still niche prior to COVID-19. But now it represents a lifeline for those with immediate medical needs, who are currently cocooned at home for safety. Using a smart phone or a tablet, they can gain the connection and reassurance of a face-to-face consultation, which just isn’t possible on a traditional voice call.
The urgent need for intelligence in the fight against COVID-19 has also focused minds on the value of IoT enabled technologies in gathering vital data while providing essential assistance to those in need. Smartphones, smartwatches, digital assistance units and medical monitoring devices like wearable heart monitors are among the technologies used to relay essential data directly to healthcare providers. For instance, smart technologies such as movement sensors and wearable fall monitors are now mitigating the need for hospital admissions due to injury from falls. And COVID-19 has redoubled the value of such benefits. COVID-19 has also spurred the development of smart device apps to generate and collate crucial public health data.
Unified communications
I believe the longer-term results of this crisis will include the accelerated adoption of unified communications solutions and development of smarter IoT applications for the safeguarding of the most vulnerable. Central to this will be an emphasis on connectivity and communications integration to link care homes to hospitals and other community settings.
Another significant result of this crisis is a breaking down of the stereotype that older people are technology averse. And responses to the challenges of COVID-19 are disproving the assumption that technology plays a diminishing role in our lives as we grow older. Senior citizens across different countries are leaning onto digital technologies and universal communications solutions to remain connected to family and friends in the community during lockdown.
Those who require the most care are often more susceptible to isolation and loneliness. And the COVID-19 crisis has further removed the benefits many gain from daily interactions. But technologies such as video conferencing platforms are enabling communities of at risk citizens to see each other’s faces and enjoy the stimulation of regular social interaction while cocooned at home. I believe this is a significant and transformative social shift that must be build upon once this crisis has passed.
by Damien Stephens, Associate Vice President – Mobility & IoT, Tata Communications